FAQ’S

SHIPPING

TELA offers three convenient delivery options to suit your needs:

  • Studio Pick-Up (FREE): Collect your order directly from our Rosebud studio at no cost.

  • Local Delivery ($15 flat rate): We offer personal delivery across the Mornington Peninsula and selected nearby areas — a simple, sustainable way to receive your TELA piece.

  • Australia Post / Courier: For other locations within Victoria, we ship using the most cost-effective method available. Shipping is a $25 flat rate, plus $10 for each additional piece.

Please note, due to the size and weight of TELA pieces, shipping costs may be higher than standard parcels, and postage is currently available only within Victoria.

If you are interstate (within Australia), please get in touch with us — we’ll do our best to organise delivery that won’t break the bank.

SUSTAINABILITY

At TELA, sustainability guides everything we do — it’s at the heart of our process and philosophy. Growing up on the Mornington Peninsula, the rugged cliffs, ever-changing coastline, and its raw natural beauty have shaped our creativity and inspired our designs. These landscapes remind us of the importance of caring for the world around us.

WE DO OUR BEST NOT TO SOURCE PRODUCTS EXTERNALLY AND are committed to sourcing materials locally wherever possible. WE DON’T ALWAYS GET it right. Our PRIORITY IS reducing transport emissions, repurposing, recycling, and creating minimal waste.

our made-to-order approach ensures each piece is crafted with intention, minimising overproduction. By focusing on local manufacturing and delivery, we lessen our environmental footprint while creating timeless, meaningful pieces that reflect and honour the natural beauty of our coastal home.

HOW LONG WILL my order TAKE

Each TELA piece is thoughtfully created from start to finish. I personally source the materials, physically handcraft each item, and refine before reaching you.

This hands-on process is deliberate and time-intensive because every piece is individual, I TRY TO MAKE EACH PIECE UNIQUE IN ITS OWN WAY.

To maintain this level of care and uniqueness, I ask that once you’ve purchased, you allow up to 14 days before dispatch for your piece to be completed. This ensures I HAVE THE TIME TO DO MY BEST and carries the personal touch that makes TELA.